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Contact Us

Sydney
1 Saunders Street
Pyrmont,
NSW
2009

GPO BOX 10,
Sydney,
NSW 2001

Ph:   02 9650 1010
Fax:  02 9650 1111

 

Melbourne
Como Centre, Level 4,
620 Chapel Street
South Yarra,
VIC 3141

Private Bag 5000,
South Yarra,
VIC 3141

Ph:  03 9275 1010
Fax: 03 9275 1011

 Brisbane
Sir Samuel Griffith Drive
Mt Coot-tha,
QLD
4066

GPO BOX 751,
Brisbane,
QLD 4001

Ph:  07 3214 1010
Fax: 07 3369 3786

Adelaide
80 Hutt Street
Adelaide,
SA
5000

Locked Bag 10,
Adelaide,
SA 5001

Ph:  08 8225 1010
Fax: 08 8225 101

 

Perth
Cottonwood Crescent
Perth,
WA
6062

PO BOX 10,
Mirrabooka,
WA 6941

Ph:  08 9345 1010
Fax: 08 9344 8076

If you are having trouble registering or logging onto the website; or if you would like to report member abuse or an error on the website, check out the FAQ page where most of your questions will be able to be answered. For any questions that you may have about the website please contact us here: tenwebsite@networkten.com.au

Viewer Feedback 
The Commercial Television Industry Code of Practice (Code) regulates program content on commercial free-to-air television, including: 

- program classification;

- accuracy, fairness and respect for privacy in news and current affairs

- amount of non-program matter on television; and

- placement of commercials and program promotions.

We value audience feedback as an important way of keeping in touch with community opinion.  If your feedback concerns a programming matter not covered by the Code, such as general scheduling queries or complaints, you should contact your nearest TEN station directly.

The Code sets out a formal complaints process for matters covered by the Code.  If you would like more information about the complaints process you can obtain a copy of the Code by downloading it from Free TV's website or by writing to Free TV Australia, 44 Avenue Road, Mosman, NSW 2088.

If you believe a broadcast is contrary to the Code you should contact your nearest TEN station no later than 30 days after the broadcast.  If you wish the station to formally reply to your complaint, please follow the instructions below:

1. Write a letter or print and complete a Code Complaint Form form (click here to download) identifying the material broadcast (including the date of broadcast), the nature of your complaint and your contact details.  Send (by post or fax) your letter of complaint or completed Code Complaint Form to your nearest TEN station; OR

2. Visit Free TV Australia http://www.freetv.com.au/ and complete an online complaint form, including the information outlined above.  This complaint will be forwarded to the relevant TEN station for response.

TEN will provide a substantive written response to your written or online complaint about matters covered by the Code.  If you are not satisfied with TEN's response, you may refer the matter to the Australian Communications and Media Authority.

Complaints about the content of commercials, rather than their placement, should be referred to the Advertising Standards Board.

N.B: If you live outside a metropolitan area, your nearest TEN station may be a regional affiliate of TEN in which case you should direct your complaint to your local regional office of TEN and not one of the capital city stations listed above.

Regional NSW, QLD, VIC and SA and the ACT, NT and TAS

Southern Cross Media
Private Bag 10,

Dickson, ACT 2602
Ph:   02 6242 2400
Fax: 02 6242 2461

Regional WA WIN Television
Television Avenue, Mt St Thomas, NSW 2500
Locked Bag 8800, Wollongong, NSW 2500
Ph:   02 4223 4199
Fax: 02 4227 3682

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